Refund and Returns

1. Our Commitment

At Jay Academy, we are committed to providing high-quality educational content and transparent policies. This Refund and Returns Policy outlines the terms and conditions under which refunds are processed for our paid services. This policy covers our Accredited Diplomas and any Paid Online Courses. Please read this policy carefully before making any purchase.

2. Refund Policy for Paid Online Courses

This section applies to standalone paid courses that do not include a physical diploma.

2.1. Eligibility for a Refund

To be eligible for a refund on a paid online course, you must meet all the following criteria:

• Your refund request must be submitted within 14 days of the original purchase date.
• You must have accessed or viewed no more than 20% of the total course content.
• A Certificate of Completion for the course has not been issued to you.

2.2. Conditions for an Approved Refund

An eligible refund request will be approved under the following circumstances:

• Technical Issues: You are unable to access the course content due to technical problems from our side that our support team cannot resolve within a reasonable timeframe.
• Course Not as Described: The course content is fundamentally and demonstrably different from the description on the sales page.
• Accidental Duplicate Purchase: You have accidentally purchased the same course more than once.

3. Refund Policy for Accredited Diplomas

Due to the significant administrative, accreditation, and material costs associated with our Diplomas, the refund policy is specific and strict.

• Refund for Application Rejection: A full refund will be provided if your application is rejected by our team during the post-purchase verification process.
• Refunds After Application Approval: Once your application is approved, our Diplomas (both digital and physical) are generally non-refundable.
  • However, you may request to cancel your Diploma and receive a refund if you contact us within 24 hours of receiving your official approval notification, **provided that the digital or physical diploma has not yet been issued or dispatched.**
  • Once a digital diploma has been sent to your email, or a physical diploma has been sent for printing/shipping, the service is considered rendered and **no refunds will be possible**.

Please note: Digital diplomas are typically issued within two (2) business days of your application being approved.

4. General Non-Refundable Situations

For all paid services, a refund will be denied, regardless of the time elapsed, under the following circumstances:

• Significant Course Completion: You have accessed more than 20% of the course content.
• Credential Issued: You have been issued a Certificate of Completion or your accredited Diploma.
• Change of Mind: You request a refund simply because you have changed your mind after accessing the materials (outside of any specific cancellation window mentioned above).
• Violation of Terms: Your account has been suspended or terminated for violating our Terms and Conditions.
• Promotional Discounts: If your purchase was made using a promotional discount, any refund will be for the amount actually paid, not the original, non-discounted price.
• Non-Refundable Fees: Any administrative fees or third-party payment processing fees (e.g., Stripe fees) associated with the transaction are non-refundable.

5. How Refunds Are Processed

The method of refund depends on your original payment method.

• Stripe / PayPal: Approved refunds will be processed back to the original credit/debit card or PayPal account used for the purchase.
• Cash on Delivery (COD): This method is available only in Morocco and the UK. Approved refunds will be arranged on a case-by-case basis via a bank transfer, mobile money service, or through our shipping partner. Our team will contact you to determine the most suitable method.
• Cryptocurrency: Refunds for payments made via cryptocurrency are handled on a case-by-case basis and are not guaranteed due to the nature of blockchain transactions. If a refund is approved, it will require extensive verification of your identity and wallet information. Processing times may be longer, and the refunded amount may differ due to network fees and price volatility.
• Offline / Bank Transfers: Approved refunds will be processed via a return bank transfer. You will be required to securely provide your bank account details for this purpose.

6. How to Request a Refund

Please follow these steps to submit a refund request:

1. Step 1: Visit the “Help and Support” page on our website.
2. Step 2: Submit a request including the following information:
   • Your Full Name
   • The Email Address associated with your account
   • Your Phone Number
   • Your Order Number
   • A Detailed Reason for your refund request.
3. Step 3: Our team may contact you if additional information is required to process your request.

We will review your request and notify you of our decision within 3-5 business days. Approved refunds for standard payment methods (Stripe/PayPal) will be processed within 10 business days. Refunds for non-traditional methods (COD, Crypto, Bank Transfer) may take longer to process.

7. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us via our “Help and Support” or “Contact Us” pages.